Refund policy

Refund and Return Policy

Return Window
You have 30 days from the date of purchase to return your item for a refund or exchange. Unfortunately, we cannot process returns or exchanges after this period.

How to Initiate a Return
If you wish to return an item, please contact us first for approval and a return code. This code is necessary to process your return.

Return Conditions
To qualify for a return:
- The item must be in its original, unused condition.
- There must be no damage or missing parts not due to a manufacturing issue.
- You must provide a receipt or proof of purchase.

Refund Process
Once your return is approved and received, we will inspect the item. We will notify you via email whether your refund has been approved. If approved, the refund will be issued to your original payment method within 5 business days.

Important Notes
- If your payment details have changed, please inform us via email or our contact form before the refund is processed to ensure you can access the funds.
- We cannot refund items that are used, damaged, or missing parts due to reasons other than our error, or items returned after the 30-day period.

Late or Missing Refunds
If you haven't received your refund:
1. Check your bank account.
2. Contact your credit card company; it may take time for the refund to post.
3. Contact your bank; processing times can vary.

If you still haven't received your refund after taking these steps, please contact us at contact@detect-ed.com.

Non-Refundable Items
Sale items cannot be refunded. Only regular-priced items are eligible for a refund.

Exchanges
We only replace items if they are defective or damaged. To exchange a defective or damaged item for the same product, please contact us at 1300 001 626 or via our contact form.

Return Shipping 
- You are responsible for the cost of return shipping, which is non-refundable. If you receive a refund, the cost of return shipping will be deducted.
- Depending on your location, the time it takes for an exchanged product to reach you may vary.
- For items over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.